While we hope that you are delighted with your Söfia order, if you are not perfectly satisfied with your goods you have 14 days from the date of delivery to return unworn items from your order. This is 14 full days, which is 10 working days.
Please read carefully our returns policy to ensure we can process your return successfully.
In order to receive a full refund shoes should be returned unworn, unmarked and in their original packaging with an undamaged shoe box, as this is considered part of the product.
We advise all our customers to try their shoes on carpeted surface until certain you are keeping them.
Unfortunately, we do not offer free returns. When returning unwanted items, the customer is liable for the cost of posting it back to us. Söfia Footwear are not liable for any goods being returned while in transit back to us. To avoid disappointment we would always advise using some form of tracked or registered service. You returned items can be sent to the below address.
Unit 1 Beechlawn Industrial Complex
Once your returned items have been received by our Returns Department, checked and accepted, we will notify you by email. All accepted returns for refund will be processed within 1-2 days, however please allow at least 5 – 10 business days for your refund to appear in your bank account. Refunds will be credited to the card used for the original purchase.
sofiafootwear.com reserves the right to refuse returns that are not sent in accordance with the Returns Policy detailed on our website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, sofiafootwear.com will deduct a 10% fee from the refund.
Items can be exchanged only when a different size or a different colour of the same shoe is available. If you wish to exchange your item for an alternative style, we suggest you purchase the selected style and return your unwanted item for refund.
The new item will be eligible for return through the same return procedure.